How to request access to a software vendor
A walkthrough of the request form, what training might be required, and what happens after you click submit.
Who can request
Anyone — Juno employees, contractors, partners, candidates. You don't need a Juno login to submit a request. The form is open because the gate isn't who's asking, it's the vendor owner's review afterwards.
What you'll need
The vendor
The dropdown lists every vendor currently accepting requests. If the vendor you need isn't there, it's still being onboarded — reach out to the vendor's owner directly.
Your name and your email
Use your @joinjuno.com address if you have one — it speeds matching to your existing record.
For contractors and external partners, use the email you'll actually be reading.
Your sponsor's Juno email (only if you're not a Juno employee)
Contractors and partners need a Juno-employee sponsor on record. The sponsor confirms each month that you're still engaged with Juno.
Access level (if the vendor has tiers)
e.g.
admin, member, viewer. Leave blank if the vendor has no tier concept or you're not sure.
Business justification
One or two sentences on what you'll use the access for. This is what the owner reads when deciding whether to approve.
What happens after you submit
- We match your email to a Person on record. If we don't recognize the email yet, the vendor owner links you (or has an admin add you) before approving.
- If the vendor requires training, you'll hear about that first. You'll get an email with the training link. Complete it, mark it done, and the request automatically advances.
- The vendor's approval policy runs. For most vendors this is just the owner's sign-off. A few require additional approvers (security review, sponsor confirmation, etc.).
- The owner provisions you on the vendor's side. Once they click "Mark provisioned," you get a confirmation email with the request ID.
- If denied, you get an email with the reason — and a sentence on what to do next if you think it was a mistake.
How long does it take?
It depends on the owner's availability. Most requests are decided within a business day or two. High and critical vendors have shorter SLAs and escalate to a backup owner if no one acts in time.